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Residential |Small Business |Enterprise Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate it's connected and ready to finish setting up. And am looking for information on what the Ethernet lights mean on the back. What if all the lights on the modem are off? About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map Try this: This can depend on a number of factors. If it is Red, please contact CenturyLink Once set up correctly, you can connect devices to it using an Ethernet cable or Wi-Fi. I have had the (dis)pleasure of working on both the C1000z and the C3000z. 3. WiFi Protected Setup (WPS)is an easy way to connect devices to your WiFi network. Set up WPS on your modem. Your modem is connected to our network and the line is active. Previous image. In middle of Oct., my internet quit working. Dynamic QoS: Prioritizes data through the router for smoother streaming. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. Look for an email with your order confirmation details and anorder statustracking link. We've created a series of self-help and install videos to empower you to quickly get connected. Click the quick setup icon to configure the device's Internet access 4. 423 0 obj <> endobj Try another phone jack if one is available. Check your service start date, wait till 5 p.m. on that date, then try again. For an optimal experience, we recommendupdating your browser. TheC4000XGdoes not have a DSL port or light. Donotinstall a filter between the modem and the wall jack. Residential | Small Business| Enterprise| 2023 CenturyLink. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. It can handle . 9.4. Try again, and make sure you are selecting the correct network name (SSID) printed on your modem label. If you have theC4000BG or LG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. This C3000Z was a simple swap of devices; log into the new modem via lan connection and IP address. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. 448 0 obj <>stream Standards-based WiFi WPA3 security. Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). Start by unpacking the box and identifying the modem, cables, and instruction card. And I can't - Answered by a verified Network Technician . If you have questions we haven't answered, or if you need any additional support with setting up your modem. See the detailed instructions and diagrams below. CenturyLink C4000LG Greenwave DSL Modem Router w/Power & Cables 30 Days VG $68.99. 4. This can often resolve a connection issue. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. The C4000BG has the same specifications as theZyxel C4000BZ. which is to say is that it does exactly what it is supposed to do, and offers the standard modem GUI by going to IP 192.168..1. Compared to WiFi 5, it delivers: About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map The C4000LG allows wired and wireless clients to safely access the Internet. Use the My CenturyLink mobile app or browse tohttp://connect.centurylink.com,and follow the prompts to finish setup. Try rebooting the modem. Download the Brightspeed Internet app to manage your account. On modems that have Secure WiFi, some advanced features in the modem settings will be disabled, including: Instead, you can easily access these same network controls through My CenturyLink or the app. Use theBrightspeed Internet app or browse tohttp://connect.brightspeed.com,and follow the prompts to finish setup. Learn what the flickering lights on the front of your CenturyLink C4000 modem mean, and how to troubleshoot related problems with your connection. Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? You may receive a notification earlier in the day to let you know that your service . Depending on the kind of internet connection you have, you can choose which one to utilize. Try this: Only the C4000BG and LG/LZ models have a DSL light. It is a gateway device (modem/router combo) with IPv4 and IPv6 compatibility. This means the network is not being detected by your modem. Troubleshooting tip:If the lightblinks bluefor more than 5 minutes,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. Once done, connect the Printer to the Wi-Fi. Next, you'll need to find a good spot for your modem. All Rights Reserved. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. Up to 75% less lag time (latency) for gaming and video applications. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. I know on the older modems, I was able to shut off the radio and add almost any router. The CenturyLink network hasn't yet been connected at your address. Let's restore the network settings on the Printer: Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. Wait until after 7 p.m. on the service start date to attempt setup. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. In some cases, the jack may be faulty or may not be connected to the CenturyLink network. The C4000LG has the same specifications as theZyxel C4000LZ. Call tech support back and tell them your modem is in a "walled garden" state. If you don't have a jack, chat with us to have one installed. Option 2 is probably the simplest and is a good choice. If your service has already been activated, you might get a message earlier in the day. D IFV`/2l&# Ii! These lights will flash red and green while the modem is syncing. See the detailed instructions and diagrams below. Works great. endstream endobj found on earlier modems. C4000LG CenturyLink. Go to quick set-up and put in the necessary authentication information as it was stated from the old modem. The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. Most of these are best for tech-savvy folks who are familiar with modems and networking. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. Connect to your modem/router's IP address (find the manual, check on the device itself, or look it up online), look for the broadcast channel among the settings (the location will vary depending on your device), and select an alternative from the drop-down list. Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. Use the new modem. No Ethernet port? Option 1:In theBrightspeed Internet app,go into theInstall My New Modemsection. Modem Speed: 90%. Filters are not included in your modem kit. CenturyLink C4000LG Greenwave DSL Modem Router Complete Kit Brand New. Highlight Features \u0026 Reviews! These are essential to make sure you get the best phone and internet connection. This indicates nothing is connected to the modem port. The app makes installing your modem a snap, and is also a great way to manage all your Brightspeed services. 8.8. View Product. Try this: This can depend on a number of factors. Editorial Score. You may not have internet access though. Here are some things to try: If the problem continues, contacttechnical supportfor help. If in doubt, you may want to wait until 7 p.m. to hook up your modem. Look for an email with your order confirmation details and an. If you get a sync lite on the C400LG or the PC, that will tell you a speed and that the port/cable is working. That's okay. Cyber Monday 2021 ****h. Make sure the outlet is live. Follow the steps to complete the installation process using QuickConnect. 1) Place the CenturyLink modem in transparent bridge mode and use Orbi in Router mode. well then don't forget to:SubscribeLikeCommentShare with your friends Thanks for watching!C4000LG CenturyLink Modem by GreenWave#C4000LGCenturyLinkModem #C4000LG #GreenWave This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. We recently moved and got Century Link internet service, with the C4000LG modem. If you don't have a jack,chat with usto have one installed. Find contact options in the Support tab of the app, or by. So I had a brand new Netgear Nighthawk router R6900v2 and connected it to my modem I followed the instructions that came with the Netgear router and it worked just fine. There are some things you need to know before completing the installation process. At this point, you are ready to activate your service! If the reset button is held in for 10 seconds or more, the power light will turn amber and the modem will be reset to CenturyLink factory default settings. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. This article describes how to configure your internet connection using any C4000 router or modem. Fast and strong wifi signal. Secure WiFi is available on leased modems with model numbers 1100, 3000 and 4000. oFywR@Rmr3xpMtuc2zOT|Qs&!^UE~di #(xNcws@[".^qWf7(l461\D J\+;/jRz\z=|!#Ga:aQ|ik For the best results, read the full instructions below before you begin. Note: Speeds reflect the maximum download speed the technology can deliver Quantum Fiber service. This modem purchased from Amazon, however, is quite a novel piece of engineering and works quite well. Tip:If the firmware link doesn't work,try another browser(Chrome is known to have issues with this kind of link). It should turnsolidBLUEonceit has connected. Modem Speed: 85%. Click on the options below for details and step-by-step instructions. HP Support Agent. Try the tower modem setup page instead. CenturyLink C4000LG Greenwave DSL Modem Router w/ Cables & Power Adapter. Find on Ebay Customer Reviews. Option 2:Open a browser on your computer and go to http://connect.brightspeed.com(not"https"). Not the right kind of modem? Single status light ring. But the function is basically the same. You will only meet with utter futility. Setting up new service? If you still get a red light, you will need tochat with an agentto get further troubleshooting help. This unit gives you many of the same benefits as the Zyxel C4000LG, such as throughput up to 3000Mbps, 2.4GHz and 5GHz frequencies, and ADSL and VDSL compatibility. TESTED CenturyLink Greenwave (C4000LG) DSL Modem WiFi Router + AC Power Cable $49.95. If needed, you can download the same instructions below. Wireless security settings. If you have more than one phone jack in the house, connect the modem to a different one and try the setup process again. Use the, This means a connection failure has occurred. Overall Performance: 85%. This indicates nothing is connected to the modem port. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. Log in to your modem's user interface and navigate to the Wireless Settings menu. I then went through the 3-step setup for this new modem, but was never able to finish step 3. Disadvantages:Can be difficult to set up and interface with, and has a pretty heft price tag. 4.7 out of 5 stars based on 30 product ratings (30 . Thats issue I cannot get connected to IP. I just got me CL modem/router yesterday and I plan on connecting it to a Netgear R7800 router. For the following models: If itblinks blueagain for more than 5 minutes, service is not connected to that jack. After completing the syncing and setup process, the LED color will change to indicate the connection status: TheC4000BG/BZand LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. We suggest using the Brightspeed Internet app on your iOS or Android device to complete modem setup. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. Local time: 03:30 AM. 5. Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.) Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000LZ. CenturyLink C4000LG DSL Router 4K Streaming SEALED in white Box Open Box. For all following models: . WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, Install your C4000 modem and activate internet service, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. It also comes with vectoring, which provides for increased performance and range. Posted 21 September 2016 - 06:14 AM. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. TheC4000 seriesmodem/WiFi router comes in two models, each with different specifications. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. This means a connection failure has occurred. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. What the modem lights should look like, along with timing6. If you did not receive filters, please chat with us. If the DSL light remains red after verifying your date and checking your cords and jacks, you will need to, This indicates nothing is connected to the modem port. This means a connection failure has occurred. You will see it change when you are pairing a device to your WiFi network through WPS, as well as when the modem is updating its firmware. Helpful. Third party marks are the property of their respective owners. But the function is basically the same. Century link C4000LG Bad Firmware issues. Before you start, make sure to read the complete instructions below for the best results. Unboxing2. The particular jack you are using isn't hooked up or is faulty. Now it's time to get your modem hooked up. Follow the steps to complete the installation process using QuickConnect. If you still cannot access the Internet, follow the steps in the next section to manually . Axon C4000BG modem/router for 10, 20, or 40Mbps. They will put in credentials in the GUI for you. This means the network is not being detected by your modem. Search for an email containing information about your order confirmation and a link to follow its status. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. For the following models: The difference between 2.4 GHz and 5 GHz. @gsturtle36. 5. Unplug everything, wait a few minutes, and plug in again. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. We walk through:1. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app I thought it was most likely my old modem, but without internet service I had no way of accessing the internet to order another modem. Firmwareis the software programmed into your modem that makes it run. Filters arenotneeded if you use theC4000XG. Plug the phone cord into a filter and then into the wall jack. In-home speeds may differ based on router setup, devices and other factors. This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. Theutilities menugives you access to several additional tools to manage and test your modem. Please note that a phone jack is required to set up Brightspeed internet service in your home. If you have a landline phone and internet with CenturyLink, filters should have been included at the time of your order and will arrive in a separate package. It's possible that there was a power outage or some other loss of power of the modem/router and it reset. View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). The C4000 series modem/WiFi router comes in two models, each with different specifications.The one you use will depend on the type of internet service you have. The status light ring will change colors as it goes through the installation process, to show you its connection status. Products with trusted sustainability certification (s). . It may be that only one of the jacks is hooked up to Brightspeed's network, or all of them may be active. Try thetower modem guideinstead. Have you ordered new internet service or a newAxon (Greenwave) C4000or Zyxel C4000series modem from CenturyLink, and are setting up the service yourself? Do you have both internet and home phone service from Brightspeed? These lights will flashred and greenwhile the modem is syncing with the network. These lights will flash red and green while the modem is syncing. Note:The light ring will reset and return to solidGREENafter2 minutes if it fails to pair with a device. Concretely, you can control Security Options, DNS, proxy, LAN, Network Management, IP QoS , WAN, WLAN settings, DSL, ADSL, MAC, WPS block; amongst others. Next, you'll need to find a good spot for your modem. Have a home security system? In this video, we'll show you step-by-step how to install your C4000 Modem. You simply push the WPS button on the modem, then select the correct network from your compatible device and it will connect without entering a password. DSL and power ports on the back of the C4000BG and LG/LZ models. The tech fixed the problem, and the new modem was able to connect to the DSL service. Your modem'swireless settingscontrol the WiFi network in your home. This means the network is not being detected by your modem. All Rights Reserved. Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. I just upgraded my internet speed to 80mbps. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The one you use will depend on the type of internet connection you have. 2023 Brightspeed. Single LED status light. You can test this by plugging in another electrical device, and/or try another outlet. Works great, easy setup. Download the latest firmware for the C4000XG. I have a CenturyLink C4000LG modem/router. Detailed steps are here: https://www . After completing the setup steps in the app or through the QuickConnect site, check the color of the light ring on the front of the modem to verify its connection status. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, This gateway is tested and certified to run. Highlight Features & Reviews! After completing the setup steps in the app or through the QuickConnect site, check the color of thelight ringon the front of the modem to verify its connection status. Has been reset to factory default settings. Donotinstall a filter between the modem and the wall jack. Next image. Have you ordered new internet service or a new, First, your modem will arrive in the mail on or before the date your service is scheduled to start. Works with these CenturyLink internet services: Note:Listed speeds reflect the maximum download speed the technology can deliver on CenturyLink services. Buy The Greenwave C4000LG Modem. 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