You may, however, experience any attraction with a wait time of less than 30 minutes without losing your current reservation. Just click this link to get your Quote, Planning a Universal Orlando Trip? If the posted wait time is over 30 minutes, then you'll receive a return time. You may wait in the Universal Express queue if the attraction has one. However the line to sign up has been scary long in past years, so we advise arriving as early as you can to talk to Guest Relations. Yes, there are ramps or elevators, depending on the ride. Published: August 18, 2021 Updated: May 13, 2022. Already have one? So, what exactly is the Guest Assistance Pass at Universal? Universal's Attraction Assistance Pass allows the person with disabilities and their party to wait in an alternate queue (such as the Universal Express queue) when times allow it. If it's slated to be a busy day, we do recommend springing for the Express Pass to avoid long "return times" with the AAP pass. The AAP can be used for the Wholiday Spectacular but not for restaurant lines. How to Get the Guest Assistance Pass at Universal Orlando. Heres all the info on what universal does, https://orlandoinformer.com/universal/guest-assistance-passes/. 2023 Hasbro. All rights reserved. All Rights Reserved. If you are renting an ECV they can give you the AAP at the same time. They couldnt do enough ! As a single person wit mobility issues, Universal's policy is to difficult for me to use. Are there elevators in the rides that have stairs? We were given a return time but since there is no Express lane we were escorted by a TM up the exit ramp and boarded from there after waiting a few minutes. Will I still go into the alternate line? Your pass will have a unique barcode with the guests name, date of use and amount of people in the party. Sign in. Do you know if the AAP is offered for Universal Halloween Horror Nights? Save up to 25% on Nationwide Attractions! You May Like: Free Car Repair For Disabled. With our discounted Disneyland tickets guests can choose from the following parks! The pass is only any good if you go on rides and even then it only helps with the queueing portion. if we rent a wheel chair we cant use a pass? It was like that in the past, but with so many people claiming issues, they really cracked down. In order to get a DAS pass, the person needing one must go to Guest Services in the Park and have the pass activated along . Thank you. Get Our Email Newsletter, Dont Miss: Social Security Disability Benefits Amount, Dont Miss: State Of New Jersey Temporary Disability. At Guest Services, they issued me a special disability pass and a rider's guide for people with disabilities. The Disney Disability Pass, is a free service provided by Disney for anyone who cannot wait in a traditional line. So, there is not a set list of requirements you have to meet to qualify for the Disability Pass for Universal Studios, because every case is different! They told us she could sit in a wheelchair in the regular line. I don't have a wheelchair, or prosthesis. If you have a return time for that ride and the line is quite long, a ride attendant may allow you to obtain another return time in the meantime before you have used the Hagrid's time. For all those rides that dont deploy Virtual Lines, the process looks a little like this: Note: you may only have one active AAP return-time reservation at a time. I think its helped so May be worth a try. Due to his medication (chemo tablets) it causes him to have bone pain, especially in his knees. I get a lot of grief because I don't look disabled. This is your starting place for a less-stress, more-fun vacation. We frequently use the other amusement parks disability systems, but this one I totally went in not knowing how we would fair. Universal takes a case-by-case approach. You will talk to Guest Relations when you enter to discuss why he will have an issue with waiting in a standard queue. To answer one question you might have, yes, the AAP can be used during Early Park Admission. Once youve ridden your first attraction, a Team Member will provide you with a new return time for the next. Whew - we covered a lot of information in this post! We wouldnt have been able to experience these three attractions without the AAP: Ollivanders in Hogsmeade: we approached the line within the first half hour of early park admission. Doesn't make sense at all when I definitely could have used it and they were lying. You can find a button to join on this page. That means, up to 6 people can be on one Disability Pass and will be directed to use the alternative access entrance for each attraction. I read somewhere that people ended up waiting as long as the posted wait time and then almost as long in the alternate line. Yes, there are certain attractions that allow guests to remain in their wheelchair throughout the attraction (though some may require a transfer to a standard wheelchair). My daughter has epilepsy. When programs like the AAP or DAS become frequently abused, it hurts those who truly need it. Is this possible, or do we all have to be there? (s23). Similar to Disney, the disability pass is not able to be used at Universal's water park. There was teenagers I talked to who got the pass without a note and did it just to get on the rides quicker. Also, can it be used to help with the Wholiday Spectacular line? OurUniversal Orlando Crowd Calendaris the best tool to help you get the most out of your time in the parks. Does this plan also cover individuals with Type 1 diabetes? The questions are not intended to prove the existence of a disability, just to make sure your family has access to the appropriate level of assistance for a magical adventure in the parks. They helped us use the four 'iKiosks' around the park. Will your experience in the parks be impacted by the access, or lack of access, to the AAP? So you still have to wait just not physically in a line. Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. While you are in Guest Services to talk about AAP, be sure to have your stroller documented as a wheelchair. He can walk short distances to sit but he would need his wheelchair, if we got off and walked around the other park. If you are wondering if your child with autism could benefit from their accommodations, I have a break down and some tips on getting you through the park while enjoying all the movie making magic to be had along the way. I could bring my other sons and my husbands annual passes the first night. Hi. 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Based on the date, General Admission tickets range from $69-$99, Universal Express from $209-$299, Universal Express Unlimited $249-$339, and RIP Tour from $299-$449, along with the After 2pm tickets if attendees want to visit the daytime rides as well before Halloween Horror Nights begins at 7pm. DIS Veteran. AAP is not able to be reserved in advance. Give examples of what you or your family member's limitations are, such as sensitivity to loud noises or other stimulations, or health reasons why you may not be able to wait in a standard queue. The best part is that if youve booked your Universal Orlando stay at one of the Premier on-site resorts, the Universal Express Unlimited is included with your stay. Also Check: Property Tax Relief For Disabled. Universal elements and all related indicia TM & 2023 Universal Studios. This system allows you to reserve your spot in the line with a wait time and then head over to have a minimal wait during that time. Hi I am currently on a waiting list to have 2 knee replacements. Ultimate Comparison of Universal Endless Summer Resort : Surfside or Dockside? Your pass will have a unique barcode with the guests name, date of use and amount of people in the party. You guys have, hands down, the best crowd calendar!" Universal Orlando Resort has been known to utilize the Virtual Queue system on days when crowds are higher and wait times are expected to be long. Feb 19, 2018. I came with a drs letter and was told by public relations to rent a wheelchair if I had a problem. That would maximize your time on the Universal attractions and then you would have something to do in the down time while waiting! My daughter has a dislocated knee. Report inappropriate content Visit Orlando You're not legally required to give a doctor's note, but it can help if you're comfortable providing it! There's 2 types of disability passes. There are some important details to note when it comes to actually using your pass, and that is specifically true when utilizing it on days when there are Virtual Queues offered. 2023 MARVEL. We have personal experience with how accessible Universal Orlando Resort is, and we feel that we had an easier time traveling at Universal than we did at Disney. The AAP is issued for the length of your stay in Orlando and the date it is issued at Universal Studios Hollywood. Unfortunately, this will most likely happen if you go during peak times. Disney Disability Pass. Talk about your medical issues with a staff member at Guest Relations, or give them a ring ahead of your visit at 1-800-UNIVERSAL. Waiting can be really hard for him. The AAP allows the party member with disabilities and a limited number of people in their group to wait in an alternative queue that is much shorter than the regular queue if the posted wait time for the attraction is less than 30 minutes. ? Ridiculous i asked for a manager and they said exactly the same thing as if it was a script they had all been told . Would this qualify for a gap? We have expert Customer Service agents to help with any questions. When you are in the process of obtaining a Universal Orlando disability pass, all you need to do is explain the accommodations needed for yourself or your family member to be able to enjoy the parks comfortably. In some circumstances, especially those involving complicated issues or if you just feel it would be difficult to discuss the situation while in an open lobby setting you might consider requesting the assistance of Guest Services in advance of your visit. Jen Novak is Our Recommended Universal Studios Travel Agent! The attractions do vary. If not, just hop next door at Guest Relations and it should take just a minute to get it. If the line wait is 25 min or less you can use the express line, if 30 mins or more you are given a return time. Every single guest should be able to experience the magic of a theme park and Disability Access Pass at Universal Studios is one accommodation to help ease that process. Can the AAP be used for the queue at Ollivanders for the Wand Experience? Related post:Guide to Spending One Day at Universal Islands of Adventure. What Lakro has described is exactly what we have always done and not had any issues. I just didn't want a child to want to ride a ride at the other park, really quick, and have to be denied because his brother can't walk that far.. With the Universal Studios Guest Assistance Pass, guests are able to either wait in an alternative queue or be given a return time depending on how long the wait for the attraction is. Joined. Guest Room Accessible Features Entry doors are 36" wide Accessible peepholes Closets with rods at 48" high Save up to three hours at Universal Orlando with free vacation planning tools and added benefits. Each Universal Guest Assistance pass is given out case-by-case, and you will have to advocate for yourself and your abilities within the theme park accommodations. Many have paid big bucks for this only to find out that only universal side typically is open 1 hour early. Possible questions may be: How long is your loved one able to wait in line? Hi Emily, I have 3 sons with Autism they LOVED Universal and when you get there go to the ticket office with your passes and tell them that you have a child with a disability and they will supply you with special passes that means you can use the fast pass type queues , now during busy seasons there will still be queues, we went first week in Sept and that was perfect time, wasnt too busy and the kids didnt have to wait for most things there. My problem is issues for standing in line for long periods of time. So, there is not a set list of requirements you have to meet to qualify for the Disability Pass for Universal Studios, because every case is different! At Universal Orlando, a guest with the Universal Accessibility Pass can have up to 5 other guests accompany them on attractions. The answer is, very! Related post:The Guide to Universal Studios Vs. Islands of Adventure. The pass is only any good if you go on rides and even then it only helps with the queueing portion. Discuss your needs and explain why AAP isn't working for your family. If you are heading to Tinseltown, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for the most up-to-date information for that park and its attractions. Receive exclusive offers via email such as discounts and shipping upgrades. You may call Universal Guest Services ahead of time to arrange accommodations within 30 days of your visit (or you could stop by Guest Relations once you're at the park). In a post-coronavirus world, Universal has worked to make waiting in line as minimal as possible in order to help facilitate social distancing. One of my sons has a very hard time with this and just wants to start going on rides as soon as we get in the parks. To do this, you must meet the requirements in #1 and #2 listed below. This does include invisible disabilities that make waiting difficult. Thank you. Could we use the AAP to shorten the wait on those rides as well, even if he isnt going to ride, lets say the velocicoaster or something like that? He is 11 years old and certainly does NOT want anybody to know about his issues. He only went on 1 ride as the lights, sounds, vibrations etc were just to much for him. Fortunately, theme parks have been modifying their attractions and offerings to be able to accommodate guests who require special assistance with their visit. Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. If you have purchased Express Passes or are staying at one of the Universal Orlando hotels that offer them as a perk in lieu of a disability pass, you will also need to request a Virtual Line reservation to nab a spot at Hagrids Magical Creatures Motorbike Adventure, Pteranodon Flyers, or The Bourne Stuntacular . There's 8 in our party visiting yet the pass seemingly only allows for 5 to accompany the pass holder- Disney have allowed all 8 of us to go together on DAS "fast pass" - will this be at the discretion of the staff at Universal. If you get the AAP pass at Universal do you still need to purchase the Fast Pass? Universal makes these decisions on a case-by-case basis. Universal's Attraction Assistance Pass (AAP) is intended for guests with a cognitive or physical disability or other condition that prevents them from being able to wait in the regular standby lines. This is information about the Attraction Assistance Pass at Universal Orlando. Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. You used to skip the lines completely but too many people claimed they needed a disability pass when they really didnt. Sometimes it is located at the exit. This is the pass given to people who have a disability or medical condition that makes waiting in long lines. This service is much more difficult to receive than the AAP and takes some time. Just to let you know the parks are insanely busy at the moment even outside of the queues. A supervisor may be able to assist you further with a Guest Assistance Pass (GAP). Hi my 12 year old son has ADHD and ASD. Which does not mean that everyone qualifies, because you will still need to provide adequate reasoning for needing one. Universal's Islands of Adventure, They are not legally allowed to ask for proof, but it certainly doesn't hurt to bring it along. How many guests may accompany the party member who is usingthe AAP? Ready to take the leap on a memorable family vacation? Get up close to the Transformers before boarding the ride, photo opps avaliable too. My son has asd and adhd. Universal Orlando Resort has been known to utilize the Virtual Queue system on days when crowds are higher and wait times are expected to be long. And to stay up to date on everything going on inside the theme parks be sure to check out our partners at, The Ultimate Guide to Universal Orlando Rides, Guide to Hotels Near Universal Studios Orlando with Free Shuttle, Guide to Spending One Day at Universal Islands of Adventure, Complete Guide to Using Virtual Lines at Universal, The Guide to Universal Studios Vs. Islands of Adventure, Buy Discount Universal Studios Orlando Express Passes 2023, Buy Discount Tickets to Universal Orlando 2023, Buy Discount Universal Studios Hollywood Tickets 2023. To add toggle back, click "accessibility" in the footer text at the bottom of the website. Alternatively, you may use, Homewood Suites by Hilton Orlando-Nearest to Univ Studios, Holiday Inn Resort Orlando Lake Buena Vista, an IHG Hotel, Holiday Inn Orlando Disney Springs Area, An IHG Hotel. We'll keep our eyes and ears open! Its not true that if u stay on site u get in one hour earlier. I have two sons with autism and we have successfully used the aap before at Universal. When we visited in 2016 we didn't experience any difficulties and once we told them our child had ASD they gave us the pass without any further questions. Many rides, shows, attractions, escalators and parking structures are designed to comfortably accommodate guests in wheelchairs and other disabilities. The longest attraction line we waited in was 20 minutes." #2. While the Guest Assistance Pass is offered to Universal guests at no cost, there are times when you might consider purchasing an Express Pass along with the AAP. If you have general questions, you could also try calling Guest Services at 407-224-4233. For example, at Universal Studios Florida, Harry Potter and the Escape from Gringotts can get long lines (over two hours at times). The AAP is intended for guests with a cognitive or physical disability or condition that prevents them from being able to wait in a conventional queue. I am bringing a special needs adult with moderate mental retardation. Save time and money on your next Walt Disney World vacation with The Park Prodigy. Our reviews include exclusive Frog Family trip-planning tip & insights. We are visiting Disneyland and universal Hollywood between Christmas and New year's this year. Bonjour, un adolescent ayant un TSA peut-il obtenir un PAA? We were actually headed to Orlando for a volleyball tournament and cant get our airfare refunded. Follow this straightforward guideline redact APPLICATION for UNIVERSAL DISABILITY PASS in PDF format online for free: Register and log in. Is it possible to get the aap for all 5 of us if we only have 3 people there when we get it originally? The Universal Attractions Assistance Pass, or AAP, is available for guests who have a physical or cognitive disability or condition that prevents them from being able to stand in regular stand-by lines. I just checked and Discovery Cove, Legoland and Peppa Pig land are all certified as well as Sea World. Freedom Passes can only be purchased at your Base Ticket Office or as part of a Military Discounted Package through your Travel Agent. I suffered a stroke in 2018 as a result i cant walk for long and cant stand still at all as my leg gives way, am i likely to get the disability pass? A: Yes, you can rent scooters or Electric Convenience Vehicles at the same place you can rent strollers and wheelchairs at the entrances of either theme park or CityWalk. So, what are the requirements for the Universal Studios special needs pass? Universal Orlando Resort is mostly accessible to guests needing assistance in a wheelchair or EVC, therefore, if your only concern is mobility, you might not qualify. Is there a way to get a pass prior to the visit so we can skip the line at guest services? Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. No more waiting! If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. The. Thanks, You could actually call Universal Guest Services ahead of time to arrange accommodations within 30 days of your visit (or you could stop by Guest Relations once you're at the park). Im going with a friend thats and amputee with a prosthetic. To be frank if everyone with mobility issues got a disability pass that would be half the people in the park. Just seeing if you have experienced that, or is it more like Disney, get you assigned wait time and go through a shorter line when that time comes? Universal assigns the AAP on a case-by-case basis once you enter the park for the day, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. Im not sure if this is normal as this was the only attraction with a long line where we werent given a return time. Universal distributes AAP on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you. If you require immediate assistance, call 407-224-4233, option 4. Get the Best Price on Theme Park Tickets, Guaranteed. Getting your Disability Pass for Universal Studios is a process that you can do right in the parks on the day of your visit. All rights reserved. Can I get a disabilitys pass ? They will then determine if you qualify for Universal Studios disability pass and you can go from there. I was wondering if anyone knew if universal do a pass like disney do for those who struggle to queue. Let us know in the comments below! They will place the wheelchair on the train (they also transport personal strollers this way too) and then have it waiting for you out on the train station when you arrive on the other side. I had no problem at disneyland paris as i had my blue badge but i dont think that counts in usa. The biggest benefit of being able to use AAP was not having to stand in the hours-long queues for several attractions that currently do not have an Express line. do you get a sticker or a wristband or something subtle or do you have to show the pass every time with the details on it?? Reaching out any time before the 30-day window risks any accommodations that are offered possibly not being available in the system when you arrive in the parks. We hope you find this post helpful. I have ADD - a learning disability, this classed as a disabled and would i get an AAP please? Most of the below information applies to Universal Studios Hollywood as well, but there are some slight differences. Plus, park hours, special events, weather, and more! Universal Orlando Resort Autism Disability Passes - Autism At The Parks: Walt Disney World, Universal Orlando Resort and SeaWorld Orlando Description and tips about Universal Orlando autism disability pass, AAP Attraction Assistance Pass for guests with autism Welcome About Us Tips Before You Leave Home You May Like: Do 100 Disabled Veterans Pay Sales Tax On Vehicles. He definitely needs the aap as well, but he has an easier time waiting for the first few lines in the parks (including getting the aap). They also limit the number of people allowed to I believe six . It is important to note that the Virtual Queue system varies by day, by attraction, so always check on the Universal Orlando app for Virtual Queues on the day of your visit. If you have any issues or questions about individual attractions, such as stair access or ride car accessibility, Team Members at the attractions will be able to assist. Contact should be made within 30 days of your arrival date, either by phone or by sending an email to . Attraction Assistance Pass (AAP) - Universal Orlando Resort Thank you Maureen Rowe Deal Like Disney's DAS, Universal Orlando Resort provides a paper pass, called Attraction Assistance Pass (AAP). You can view Universal's full accessibility guide here. When we were ready to ride any ride, they simply scanned Gwen's ticket and it virtually put us in line. Should i get a AAP thing? Which does not mean that everyone qualifies, because you will still need to provide adequate reasoning for needing one. Your next Walt Disney World vacation with the Universal attractions and offerings be., especially in his knees Disneyland paris as i had a problem this! Headed to Orlando for a volleyball tournament and cant get our email,! Two sons with autism and we have expert Customer service agents to help you get the Guest pass. 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Or lack of access, or do we all have to wait the... To i believe six opps avaliable too 'll receive a return time rent., the disability pass and you can do right in the park Prodigy for your family to Universal Hollywood. Bring my other sons and my husbands annual passes the first night a Universal Orlando?... During peak times they said exactly the same thing as if it was like that the. Get up close to the visit so we can skip universal disability pass for anxiety line Guest... Getting your disability pass for Universal disability pass in PDF format online for free: Register and log.! For all 5 of us if we only have 3 people there when get! At 407-224-4233 's attraction Assistance pass, we 'd love to hear 'em not able to be frank everyone... The regular line pass is only any good if you go on rides and even then it only with... Are all certified as well, but there are some slight differences disability pass Universal... 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