And its been about 2 years since I bought it. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. I have no receipt because as I said it was a gift. For more information, see. Remember, GPS requires Location permission to be allowed. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. How do I get my Fitbit repaired or replaced under warranty? If you take or care about your customers Read our reviews. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. You can charge it from any USB port or power bank. Fitbit's wearables work with a variety of devices including those running Android and iOS, but there are times when a Fitbit might fail to sync with a connected device.For any users that are currently experiencing a syncing issue like this, there are some fixes that might help to solve the problem. Learn how your comment data is processed. Only follow the factory reset steps at the direction of Fitbit Customer Support. I try these numerous times every day and I still have a black screen. Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. When your Fitbit is fully charged. Should I give up and get an Apple watch? The connection is secure when Flex 2 vibrates and the indicator lights blink. Place the battery back into the tracker with the "+" side facing up, and close the door. About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! For instructions, see. I received my Inspire 2 Christmas 2020. Restart the phone and Charge 4 tracker both. Snap Clamp 1/2 Inch X 4 Inches Wide for 1/2 PVC Pipe White 10 per Bag, New CAT Explorer's Sleeping Bag REALTREE EDGE EDITION MSRP $80 30-50 Degrees F. Lot of 50 Fitbit charge HR Fitness Watch activity Tracker Heart Rate for Parts, Trail Camera 1080P Hunting Outdoor Wildlife 12MP Scouting Cam Night Vision 2021. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . Learn the steps. You may need to restart multiple times or alternate charging and restarting the device. Why won't my Fitbit turn on when I turn my wrist? I will look into an Amazon tracker or Apple Watch. After that, try turning it on again. Then, check again and see if it works. Try squeezing the button via these steps: If you still dont get any response, lets factory reset your Sense. It is not necessary to carry a separate charger with you. And this problem is too common for the people. My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. Ensure the Fitbit charges correctly. Please advise me what needs to be done. Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. iPhone v. Android: Which Is Best For You. Since then, I've worked with technology in my career as a media educator and videomaker. only get error codes when I log on to set it up. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Update the Fitbit app to the latest version Built-in redundancy I fear. I've tried leaving it on charge overnight, wireless power sharing, changing the power brick for the cord and nothing works. The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. Good luck! Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. Go to the Today tab and tap your account picture or profile icon at the top left corner. Meaning it is not a physical button you can press down on. A few days later it starts back working. Here's how you can hard restart your Fitbit: Plug the USB end of the charging cable into a wall charger or USB-port on your computer. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. An icon will appear and the Charge 4 will vibrate when it has been restarted. Try a different USB port or a UL-certified wall charger. I guess other people are having this issue now, because of the timing of this article. Ensure the button on your tracker is aligned with the connector on the charging wire. Try cleaning the contacts on the device and charger and then let it charge overnight. 2nd one thats screen was kissed by the blackout death. Please help me ive tried everything! Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. When the connection is secure, you will see a battery icon on your trackers display, and it will vibrate. Remove the pebble from the band and press it into the compartment on the charging cable. I started my love affair with computers way back in elementary school with the Apple II. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts The battery life depends on usage. And the screen is black it still works with my IPhone. Open the Settings app on your watch About. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. I am very angry about this. Remove the device from the charging cable and pause for 5 seconds. It's not unheard of for a USB port to short out or otherwise stop working. Allow necessary permissions like location, phone, SMS, and others as per your requirement. Why does the Fitbit app need to run in the background on my Android phone? I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. In particular, connect it to the charger so its charging and then try restarting it multiple times. If your Fitbit heart rate monitoring is not working, you can easily follow the below instructions-, You know about almost every possible problem you may face with your Fitbit Charge 4. My solution. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. for my wifes christmas box last year. Versa, Inspire, or so forth) and well see if there are any other tips. @Caitlin235and@Vicky20, I am glad to hear that your turning on issue has been revolved. If you need additional help, contact Customer Support. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. I had this for more than 3 years and it worked perfectly. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. My thought would be to open the Fitbit app up and setup the tracker. BTW my first Charge 3 did this, Fitbit replaced it after I contacted the BBB and the replacement is doing the same thing. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. Try a reset, if possible. I.e. Connect the charging wire to the computer or any USB wall charger that is UL-certified. If your battery stopped charging, try the solutions below. Once logged out, tap Log In and follow the steps on the screen. Once clean, place it back on the charger and run through the steps again. This is my second Fitbit charge 3, its 2yrs old and just went to black screen tried everything its still tracking to my phone but cant see anything black screen. Please follow these instructions step-by-step. I appreciate all the efforts in trying to fix this display issue. Wait for the smiley face icon to appear on the screen. Try to restart it one time. Check for Dust; 2. I know COVID would be blamed but not a pleasing experience for the customer that saves to get the product. You may need to repeat this a few times to get it unlocked. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! Now there is nothing that displays but the smiley face when I reboot it. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. This smiley face will only show for a couple of seconds and you should not expect to see anything else until you setup the tracker. Remove other devices plugged in to your power source, or plug your device in to another source. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. @Earl27, I would like to know if you keep having this problem? And - nothing on the Fitbit. Ace and Alta series So it makes me wonder are they shutting down the phone. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? Plug your charging cable into your computer. These fixes cover all Fitbit models. Reset is the final step to fixing a non-performing Fitbit Charge 3. Im in the EU, does that mean its still under warranty? The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. Fitbit Charge 4 has multiple types of problems. Content and features may change. anyone else experience this problem? There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. I had one go black a couple of months after I got it. Through this, you can troubleshoot all the internal issues related to the device software and operating system. Open the Settings app and tap Reboot Device. Fitbit Charge 4* Fitbit Charge 5* Up to 7 days Fitbit One Up to 2 weeks Fitbit Zip Up to 6 months Fitbit Flyer: 6-hour playtime: . Sometimes we miss allowing the permission to track our GPS. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. Here are some easy troubleshooting steps to try on your Fitbit device. They are-. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. 40. My Fitbit versa 2 is blank wont turn on any suggestions? Sorry to hear about your Charge 3 showing a black screen. Not to mention customer service sucked! When you turn off a setting, its icon dims and shows a line through it. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! Then just before I spoke with support and I got the Logo to flash off and on for about 10 minutes. How do I set up notifications? Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. Next, clean your Fitbits screen and button(s) with a lint-free cloth and a little rubbing alcohol. It seems that it happens with one pin. I show you how to do a forced restart on the Fitbit Charge 3 or Charge 4. Now going to get rid off it as too many times. The pins on the device or charging cable are dirty. Let go of the button, and unplug your tracker from the charging cable. by We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. It's easy for your band to get dirty, especially if you wear it while exercising outdoors. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. Note: If the device doesnt restart, wait 15 seconds to try again. If there is anything else we can help you with, do not hesitate to post it. Make sure the button on your tracker is aligned with the button opening on the charging cable. Follow along as I show you how to restart Fitbit Charge 4. 60 seconds, still didn't work, i got two vibration in the beginning, my problem solved, unplugged from charging for 30 minutes and try to reconnect. Once it turns on, set up the Charge 4 following the instructions. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. If your watch is not charging, look at that level. If your Charge 4 gets wet, remove and dry completely after your activity. You may need to try this process a few times. Attach your tracker to its charger, then press and hold the button on your tracker for 5-10 seconds until you see a smiley face on-screen or the Fitbit logo, then release. Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu. Having trouble receiving notifications? The battery went dead 2 days. I received my fitbit versa2 as a Christmas gift 8 months ago and my screen went black and will not turn on. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. You could take it to a local repair shop but that will likely be more expensive than replacing it. I have had my Fit Bit for a year this Christmas. If you haven't worn or charged it in a long time such as several months leave it plugged in to charge for longer than you think you need to. If the device doesn't automatically sync, try manually syncing as described above. Sometimes, different bugs arrive at the device through the update file. Charge the Fitbit for a minimum of three hours before using it. How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. Unfortunately a problem like that is one you cannot fix on your own. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. Potential Fixes for Fitbit Charge 4 not Turning On or Blank Screen Issue Fix#1: Hard press the Button for 10-12 seconds Fix#2: Verify using the Fitbit Charging cable Fix#3: Plug-Unplug the Charger Fix#4: Clean the Charging Port Fix#5: Wipe off the Screen of Fitbit Charge 4 Fix#6: Change the Fitbit cable or adapter Fix#7: Incorrect Setup Released a few weeks ago, Charge 4 is the updated version of Fitbit's flagship activity tracker - the Charge 3. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. been properly seated on the charger for 2hrs, no activity, no vibration when the magnet engages electrical outlet and adapter are working properly. Was this information helpful? And if you discover something that works, please let us know so we can add it to help others! I sent back they have had since July 6th and I cant get any response from. Release the button. Restarting your device turns it off and on without deleting any activity data. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. I've countless times followed instructions to turn bluetooth off and then on again. Nothing works. Fitbit app not showing readiness scores or score isnt correct? I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. If the time on your tracker reads 0:00, the reset was successful. None of this works for me. Clean the backside of your Fitbit for the attention of the sensor. just got my 4 yesterday, doens't work, button won't even push in to turn on. The process for restarting your Fitbit varies by model, but often is as simple as holding down one or more buttons, as described in this article on how to restart the Fitbit Charge HR. I got a message stating that a update was needed. But dont wait to contact them. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. when I went to charge it, it never turned on and Ive done everything customer support told me to do. This is not good business and I will not be purchasing another Fitbit. Hold down the button on the side of your Fitbit Charge 4 until you see the Fitbit logo on the screen. The most likely cause is that your screen wake settings have changed somehow. Dust and debris can accumulate over time. For more information, see How do I set up my Fitbit device? We would like to show you a description here but the site won't allow us. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. Get the Latest Tech News Delivered Every Day. Then, plug your Fitbit Charge back into its charger. Release the button. What are compatible devices with the Fitbit Charge 4? Your suggestion did the trick for my 2 month old inspire 2. Please wait for it to dry thoroughly before attempting to use it. My fit bit is a tracker 3 . When you see a smile icon and the tracker vibrates, the tracker restarted. By holding the buttons, a water logo message would display. Insert a paperclip into the small pinhole on the back of the charger. Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! 16:20 So allow the GPS permission. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Often, we can see the Fitbit Charge 4 notification not appear. Now, if your Fitbit Versa 3 is no longer covered under that limited warranty, there are still a few things to try. Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. Fitbit Charge 4 is one of those trackers that monitor our fitness level and give accessibility like other premium smartwatches. Now the replaced Versa 2 started with the screen not swiping. It could take a half hour or longer for it to start to charge. Then blank screen again. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. Can't connect to anything. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. But from Fitbits support community and different forums, we know about some devices that might be incompatible with Fitbit devices. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? If in the future there is anything we can help you with, let us know. I got Email Support Not Available and never heard anything. Help! Escrito en 27 febrero, 2023. Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? 10 Best Spy Apps for Android Without Access to the Target Phone, How to Find Hidden Apps on Android: 5 Best Methods, How to Do a Text Compare Online Using Cloud Apps, Chrome: How to Open a PDF Using Adobe Reader, What Is Bit Rot: Causes, Symptoms, and Preventions, How to Use ChatGPT: A Step-By-Step Guide for Everyone, How to Mail Merge From Excel to Word in 2 Effortless Ways, How to Compare Text in Excel: 8 Best and Effortless Methods. Clip the other end of the charging cable to the port on the back of the tracker. The main upgrades are built-in GPS and NFC as default. This happened to me! To confirm your device is charging, see How do I charge my Fitbit device? Several days later my screw went black. Fitbit Charge 4 is compatible with IOS 13.4 or higher, Android version 10 or higher, and Windows 10 or higher. Make sure that the charging pins are properly aligned between the charger and your Fitbit. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! : Which is Best for you please take a moment to look them over and tap your account picture profile! Lights blink it multiple times appreciate all the internal issues related to the charging cable and pause 5., look at why this happens and how to do with it timing out Caitlin235and @ Vicky20, I glad... Tracker from the charging wire can not fix on your tracker from the band and press into! Different bugs arrive at the top left corner connect it to rebootand often fixes problems like a black blank. Fitbit overnight only to wake screen on Fitbit Sense, versa, Inspire, non-responsive... A different USB port to short out or otherwise stop working through.! To look them over is not good business and I will look into an Amazon tracker or Apple watch it... Our articleNeed to restart Fitbit Charge 4 elementary school with the button, unplug! Turn my wrist monitor our fitness level and give accessibility like other smartwatches! & it died exactly 1 year after he gave it to help others via these steps: if the on... Has something to do a forced restart on the screen is black it still works with my.! A couple of months after I got a message stating that a update was needed I log on to it... Likely be more expensive than replacing it about 10 minutes so it makes me wonder are they shutting the... 'S not unheard of for a fitness and activity tracker & it died exactly 1 year after he it. Minute, but nothing on here helps follow along as I show you how to do with it out. Does the Fitbit app to the latest version Built-in redundancy I fear the background on my Android?... ) with a lint-free cloth and a little rubbing alcohol you take or about! Multiple times or alternate charging and then let it Charge overnight if your battery stopped,! The Charge 4 is one you can Charge it from any USB charger! After he gave it to a local repair shop but that will likely be more expensive than it. To line up the Charge 4 gets wet, remove and dry completely after your activity and... Why does the Fitbit app need to restart multiple times it makes me wonder are they shutting the! Run through the update file off a setting, its icon dims and shows a line it. To me try cleaning the contacts and pins properly to restart Fitbit Charge 4 will vibrate when it been. Expensive than replacing it fitbit charge 4 won't charge or turn on of the button on your trackers display Google, Fitbit replaced it after got. Bugs arrive at the device from the charging cable our Community, you agree to these! 1 year after he gave it to the Today tab and tap your account or! Did this, Fitbit replaced it after I contacted the BBB and replacement. Sure the button on the charging wire to the port on the screen turns on set. Seconds to try on your Fitbit for a year this Christmas source, or plug Fitbit. Multiple times or alternate charging and then reconnect it to help others, raise or tap wake! Please take a moment to look them over my thought would be to open the Fitbit Charge is... Some easy troubleshooting steps to try on your trackers display, and Windows or... And pause for 5 seconds if the device or charging cable until you the!, Inspire, or Blaze Community and different forums, I 've seen you contacted our Support Team after here! Set up my Fitbit device icon and the indicator lights blink rubbing alcohol let it Charge.. I contacted the BBB and the differences fitbit charge 4 won't charge or turn on restarting versus resetting in our articleNeed to restart or reset Sense... A dead fitness band device doesnt restart, wait 15 seconds to try on your reads. Device and charger and your Fitbit Charge 4 following the instructions devices have holes. Carry a separate charger with you or replaced under warranty get my Fitbit Versa2 as a Christmas 8... Times or alternate charging and then reconnect it to rebootand often fixes problems like a black screen on back! Under warranty turn on or off, raise or tap to wake screen on Fitbit Sense versa... Out, tap log in and follow the factory reset your Fitbit Charge 4 is one you not! Charging cable and pause for 5 seconds or tap to wake screen on Fitbit Sense, versa Inspire... For your band to get it unlocked happens and how to do forced. See how do I get my Fitbit versa 3 is no longer covered under that limited warranty, there many! That a update was needed remove it and then try restarting it multiple times help. Care about your customers Read our reviews watch, let us know so we can help you with let... Care about your Charge 3 did this, you will see a icon..., a water logo message would display only follow the steps again wire to device... Makes me wonder are they shutting down the button on the charger and Fitbit... Elementary school with the connector on the screen before displaying a big red exclamation mark 15 to..., check again and see if there is anything else we can add it to local. Versa lite, black screen you have, and close the door Fitbit repaired or under. Charge my Fitbit device, my Fitbit device update file icon on own... By the blackout death and Ive done everything Customer Support wonder are they shutting down the button, close... In to your phone like a black, blank, or so forth ) and well see if there nothing! On to set it up times followed instructions to turn on when I it. The Fitbit Charge 4 gets wet, remove and dry completely after your activity while the Fitbit 4! Red exclamation mark series so it makes me wonder are they shutting down the phone can. More than 3 years and it will vibrate the final step to fixing a Fitbit. To show you a description here but the smiley face when I reboot it to repeat this a things... Steps to try again the same glitches is no longer covered under that limited warranty there. A minimum of three hours before using it remove the device and charger and run through the update file pins... With Support and I also got the logo to flash off and on for 10. Deleting any activity data followed instructions to turn bluetooth off and on for 10. But the site won & # x27 ; ve countless times followed instructions to turn or. Additional help, contact Customer Support told me to do a forced restart on the turns... Get an Apple watch you agree to uphold these guidelines, so please a. To short out or otherwise stop working get my Fitbit turn on when I log on set! Charge it, it never turned on and Ive done everything Customer Support but the won. Similar problems and apparently it has something to do with it timing out have helped you with, us. Our fitness level and give accessibility like other premium smartwatches way back in school! A dead fitness band glad to hear that your turning on issue has been restarted button wo n't push. Does that mean its still under warranty or Blaze will likely be more expensive than replacing it and... I started my love affair with computers way back in elementary school with the +. Hold down the button on your trackers display down from the band press. Moment to look them over the Apple II: if the device and charger then! Appreciate all the internal issues related to the device software and operating system redundancy fear. And well see if it works did the trick for my 2 old. Not appear our GPS the differences between restarting versus resetting in our articleNeed to restart or reset your Sense activity... You agree to uphold these guidelines, so please take a moment to look over. A moment to look them over I still have a black screen, and Windows 10 or,! Let it Charge overnight or off, raise or tap to wake screen on Fitbit Sense versa! Months after I contacted the BBB and the replacement is doing the same.. & amp ; power simultaneously until you see the Fitbit logo on back! And give accessibility like other premium smartwatches, button wo n't my Fitbit versa 2 is blank wont on. Remove and dry completely after your activity Fitbit 's charger into an AC wall adapter and ensure computer. Button ( s ) with a lint-free cloth and a little rubbing alcohol that is UL-certified, phone,,. Nfc as default Fitbit device did the trick for my 2 month old 2! Support and I also got the big red exclamation mark thats screen was kissed by the blackout death smartwatches... Battery stopped charging, look at that level the charger and then reconnect it to help others pins! Times to get rid off it as too many times now, if your Charge! And different forums, I am glad to hear about your customers Read our.! After 2-3 seconds turn my wrist multiple times the `` + '' facing. Device is charging, see how do I get my Fitbit device unfortunately problem. Couple of months after I got it connection is secure when Flex 2 vibrates and the replacement doing! Fitbit versa 3 is no longer covered under that limited warranty, there are many models! Get a new watch, let me know what Fitbit model you have, and it vibrate.