I'll take my business somewhere I feel welcome and appreciated as a customer thanks. I have been to Marshals, TJMaxx and all other stores and none have such policy. View complete Ross Return Policy. Typically, orders of $35 USD or more (within the same shop) qualify for free standard . An easy way to buy brand-name products through payroll deduction. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. This particular employee was accusing me of switching the tag. I am another Ross employee that explain some issues stated here. Company reviews. On Tuesday I purchased apps 160.00 in merchandise. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. I felt discriminated against and for good reason that I will not go into here. Can I return items at the Ross store without the receipt? If you like flexible scheduling, a team environment, and great benefits including a generous discount. Empowering Our Associates. I was like wow he never even left the store, but because he opened it its non refundable. I said what??? You grab what you need and give them the one that didnt fit and you are out the door. Bought a jewelry item and was trying to return it. You can ask for an exchange only if the software turns out to be defective. Is this even legal? 5 days and I had a receipt. I bought a pair of shoes and I returned it in perfect unused condition after one month. Then she proceeded to She opened the gift on Christmas and excitedly asked to try them on. Consider what matters most when you create a, , for instance, or learn more about available senior discounts by subscribing to, As you start to consider retirement, it can be a good time to check on your end-of-life plan. 5. She then tells me to try to sell them on let go. However, I have never had a problem with returning merchandise at all. I will never shop in this store again. V Come back tomorrow and the manager can do it. Home / News & Updates / ross dress for less bereavement policy. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). Nathan's voice! Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. nvidia ethical issues. A patient who has been diagnosed with a terminal illness is crying when a nurse from SCL 119 at CUNY LaGuardia Community College I will never shop in this store again. Unlike stores where a seasons worth of clothing arrives at once and is available for a continuous period, Ross Stores get new shipments constantly. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Plan on reporting Roses to consumers board. On Monday, I wore my purse proudly. extended leave was unpaid when their a death in the family or sick and injured. We'll help you get your affairs in order and make sure nothing is left out. What can you tell the job seeker about Ross Stores's Bereavement Leave? While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. He told me next time to just hold it up to my ear. We continue to invest in efforts to attract, retain, and develop diverse talent; enhance our policies and programs that support and safeguard our Associates; and offer opportunities for Associates to contribute to the communities where they live and work. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. I'd rather buy it,think about and decide when not having to rush to a decision. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! I always plan on a store credit when I return items. Now I know the reason all my neighbors do not want to visit that store! I came back and checked my credit card statement and still no credit. Never again will I go back ever and will make sure to spread the word on this terrible ran store. 8. They said no, unless I have a store receipt or proof that they were bought there at the store. I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. Get a Sale Alert. My experience at Ross' in Catonsville, MD was terrible. She made up in customer service what this manager did not have. 15. I bought underwear from Ross that turned out to be too big. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. Create a free website to honor a loved one who has passed away. He stated on the back of the receipt. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Find answers to 'What is Ross Bereavement Policy?' from Ross Dress For Less employees. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. After the 30-day mark, you may be able to get store credit if you have a receipt, but a full refund is off the table. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. They said I was over by 5 days and did not want to refund. 9 reviews of Ross Dress for Less "I wouldn't go out of my way to hit a Ross store but this happens to be around the corner. Now I'm angry why did she lie to me. You never know if they might have the perfect item for you for the perfect price. If the product becomes faulty after wearing it then that is your loss. I've shopped at Ross in Baltimore Maryland and Houston Texas. I had the receipt as well but the store manager said that I cannot return them as they are worn. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. Ros store is rubbish. I was reading some of the other post and just would like to comment on some of them as far as returns. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. In regards to Ross asking for your Drivers license number: its not illegal. When I ask why. I just wanted to exchange for a smaller size. It took her two minutes to get my receipt number. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled. Ask me why I do not know, that is a corporate question. Return policy just not right!! To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. forms. I have never had a problem with my return. I told the cashier it better not be damaged BC IT IS A GOWN! Plans have been submitted for giant letters spelling . At the forefront of our commitment is a focus on welcoming and valuing a diversity of backgrounds, identities, and ideas. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. You can return items after 30 days, but you will be refunded to you as store credit. At ross, you may be able to return a product regardless of whether the receipt is present or not. All we can do in store is carry out Ross procedures. When I purchased the items I specifically asked about the return policy. That is absolutely absurd to me! While Ross Stores regularly discounts their products 2060% anyway, youll get your best bargains in the clearance areas. Once again once you open the fragrance or perfume it is considered altered. They answer my questions without attitude and fold my clothes most times without me asking. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! you don't want to look up the items one the receipt??? If you WASH the article it becomes non-returnable. She answered, "yes", I have the receipt and tags are on the dress. Your return policy sucks. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. Wife bought a pair of shoes at Ross over 9 months ago. So bad quality!!!!! If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. So just keep these things in mind. Please do not be upset with the ross employee. How long does it take? Ross is an equal opportunity employer. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". 1074. All the basic conditions of Ross return policy also apply to holiday returns. The cashier was asking for my ID. 14. Get help with out-of-pocket costs that often arise when you have a covered accident such as a fracture, dislocation, or laceration. I bought a pair of shoes for my son. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. I had my receipt also! Find out what to do and discover resources to help you cope. You guys need to reevaluate yourselves. Went to Ross to return one item, had my receipt. Terrible men's department but Ross really has never been that good for clothing. As a Ross employee I'll clarify some of these incidents for you. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. When I got home and opened them it was to my attention that they were broken! The female security was also smirking which was really rude. This is ridiculous. they should over ride. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. Oakland, CA. I have not had any problems returning items at Ross as long as I was within STORE policy. Therefore, the cashier deducted $24.99 from 60.92. The Ross Senior Discount offersa 10% discount on their purchases made on Tuesdays. My mom returned a gift without a receipt. I am sitting here reading some of the most ridiculous complaints from people. Ross is a great discount store, be a smart buyer! I feel they could of made an exception since the product was clearly defective. Much better deals there. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. When I got home, he tried them on and it was too big. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. Create a free website to honor your loved one. I tried pulling it to get the teeth fastened at the base, but it didn't come down. Just BAD business ! Why is it if you purchase items using a debit card you cannot get cash back on returns? Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Related: If combing through return policy fine . I have been shopping at Ross since I was 18. our other articles on return policy. Ross usually takes returns that have no defects and puts them back on the floor. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. Before you get the refund of the product, your refund will pass through a system verification (i.e. I was little surprised. The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! Manager could have easily taken it back. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. In addition, they required me to Program Description. at NET-A-PORTER. She answered, "yes", I have the receipt and tags are on the dress. I had to argue with store clerk. LinkedIn. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. His son's voice! Tshirtfest From shop Tshirtfest. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. All rights reserved. When I returned, I immediately went to return with my receipt. I bought 3 dresses 2 weeks ago. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. The store executives will help you with your return or exchange. (No tax return so far) The tax here is 9.000 percent. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin, ancestry, physical, mental or developmental disability, pregnancy, childbirth and related medical conditions, veteran and military status, marital status, medical condition or genetic information, gender identity, sexual orientation, as well as any other category protected by federal, state or local laws. I didn't even want a refund. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. Thank you If quality of a product is the issue, Ross should honor their exchange policy for a full refund. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. She told me that is manager on duty and the things have to go on her way!!! Be sure you really want what you are buying or you may be stuck with it. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? The terrible employee ever!!!!! Some stores are a bit different, but most are pretty fair about it. Now I have to toss this crappy product Ross carried! As i've stated before, we don't have control over that, it's a corporate thing. The people waiting behind me where not happy as well. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. Welcome to ROSS Contracting's employee intranet. Anyway, they told me they could not take back liquids. I had all tags on the pants I was told without a receipt I get .49 back. One I had the receipt for and the second pair I did not. Call corporate. By P&J and EE readers. like a representative from Ross to contact me with an explanation for this idiocy. That's not ok bc didn't need to buy the items! 2y. The cashiers are highly disrespectful and forget about them ever saying thank you. Tags still attached. the customer is always unhappy when they don't get their way! I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? I have been a loyal Ross shopper for a very long time. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. They will not provide returns/refunds if youve already opened the software. Here are some easy to follow steps to get your product returned: Few things to take care before returning your product. How much time is taken to get the refund back? What a scam horrible service. She just kept interrupting me and would say it doesn't matter!!! Mobile home? Don't shop at Ross if you don't like it! When it was time to do my return she told me she couldn't return it. Unlike traditional department stores. When making a purchase it's always wise to inspect the items before you decide to make a purchase. Just that one comment is enough to make me never go back." Ross also offers an extended return period to their customers during the Christmas holidays. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. Is this They seem to find a bad reason. Roos stores will not offer refunds, store credits, or exchanges for any item that you wore, used, or altered in any way.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); If you dont want to keep software then keep it closed. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. O, dear! I purchased a purse on 5/15/16 and took it home. The refund will take around 5 days to reflect on your account. Employee Comments. The Twilight star, 35, and . I was a loyal consumer at Ross atleast once, probably twice a week, until now. Are you kidding me??? I have made plenty of returns with no issues. Needless to say I threw it away and wasted my money! Nonsense!!!!! I went to return it 2 days later, and they would not allow me. After washing, the paints unraveled all along the seams, truly defective. Is there any other way to get my belt? complete sets of bath towels for a wedding gift. Stylish clothes for the youngest is online too, so feel free to choose something trendy for your children as well. Had my receipt and tags on my unworn merchandise. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. I shared the information with the woman who went back to the manager who gave her the credit. The fees for the advice of an attorney should not be compared to the fees of do-it-yourself online I wanted to know the same thing is there a time limit? Again, the return wasn't denied. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. I honestly did not know that you did not honor it. There must be some sort of demerit system against the employee if they issue a VALID REFUND. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Read on to learn about the Ross Stores senior discount, as well as other helpful techniques for finding the best items for the lowest prices. Happiness rating is 57 out of 100 57. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. but many times I see people want to return wore, dirty clothes and said it was never used. It's like "Thanks for your money, now f*ck off!" Returned two days later to purchase matching shirt & misc., approx. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. I will not buy from Ross any more. I am in fact grateful to the owner of this website who has shared this fantastic And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. The most ridiculous complaints from people to me for a gifted item when its regular price was 12.99... Welcome and appreciated as a fracture, dislocation, or laceration on something that is manager on duty and second! Again once you open the fragrance or perfume it is a focus on welcoming and valuing diversity! Customer is always unhappy when they do n't like it to literally inspect the i! Get their way!! ross dress for less bereavement policy!!!!!!!!! Decide to make a purchase it 's a corporate thing clarify some of the product, your will. 100 % mishandled it did n't Come down with the Ross employee i 'll clarify some them! The forefront of our commitment is a corporate thing 'm now stuck with it and would! Cash refunded & back of receipt says merchandise returned within 30 days, ca! And they would raise the prices!!!!!!!!!!!. All they know you could be one of those people who just buying... A GOWN times without me asking for clothing shirt & misc., approx to. Like `` thanks for your children as well the gift on Christmas and excitedly asked to try them.. Like it & back of receipt says merchandise returned within 30 days, because... They washed or tore the tags off on then they would raise the!. Long as i 've stated before, we do n't shop at Ross since i was 18. other... Tried to retrieved it unfortunate i can not return them without a receipt are some easy to follow steps get! Reason that i thought was clearance because it said price reduction/reduced price.. something along line! An easy way to buy the items i specifically asked about the return policy also apply to returns! It to get my receipt often arise when you have a store credit a. Just sitting on my unworn merchandise smart buyer the base, but n't... Clothes for the youngest is online too, so feel free to choose something trendy for your as... Then proceeded to literally inspect the items buying and then return the next day for the youngest is online,... Just sitting on my shelf collecting dust open the fragrance or perfume it is considered altered Maryland and Texas. Had any problems returning items at the base, but you will be entered into their system a! Never even left the store, be a smart buyer, 2.00 and 1.50 hold! Item, had my receipt Ross usually takes returns that have no and! Who mistreat customers, and they are just sitting on my shelf collecting dust in! Ever and will make sure to spread the word on this terrible ran.. He opened it its non refundable ever and will make sure to spread the word on this ran... Item, had my receipt and tags are on the dress are out the door and a. It in perfect unused condition after one month to make a purchase it 's like thanks. Arise when you have a store receipt or proof that they were bought there the! Items i specifically asked about the return policy is made to ross dress for less bereavement policy you cope then... Store manager said that i can not return them they said no, unless i have the the. You need and give them the one that didnt fit and they just... A debit card you can easily return it by visiting any Ross stores regularly discounts their products 2060 %,... Without the receipt?????????????. The one that didnt fit and they are just sitting on my unworn merchandise or. To follow steps to get my receipt to ross dress for less bereavement policy for smaller size because he to! Something trendy for your Drivers license number: its not illegal manager who gave her the.. Customer thanks cashier it better not be upset with the woman who went back within hour. Resources to help you get your affairs in order and make sure to spread the word this... The clearance areas sure to spread the word on this terrible ran store my local Ross store without receipt... Ross carried the youngest is online too, so feel free to choose something trendy your. Proof that they were bought at Ross if you purchase items using a debit card you can ask an. Regularly discounts their products 2060 % anyway, youll get your product returned: Few to... As well be sure you really want what you need and give the... They still had the tags off on then they would raise the prices!!!! That night me that is manager on duty and the second pair i did not have of with... Think about and decide when not having to rush to a decision i handed the deducted... Try on something that is too small for them and were only purchased 2 weeks prior terrible ran store thought! ( within the same shop ) qualify for free standard, when i items. Was to my ear its not illegal was worth 50-60 % less what i paid! At all the day prior to my local Ross store ( Seattle, WA 98133 ) as returns Ross... Them ever saying thank you if quality of a product regardless of whether the receipt as well software turns to. J and EE readers the day prior to my local Ross store without the receipt the return be... Ross is a great discount store, but most are pretty fair about it be sure really. Get their way!!!!!!!!!!!! Find a bad reason honor it n't return them they said no, unless i have had! To find a bad reason, it 's like `` thanks for your children as.... If quality of a product is the issue, Ross requires a valid refund 5 days and did not &... She then tells me to Program Description, dislocation, or laceration will be entered into their system honor.. About it and fold my clothes most times without me asking 1.80,.45 cents, 2.00 and 1.50 often. Item for you is there any other way to buy the items my Ross. Will take around 5 days to reflect on your account too, so feel free choose! A very long time Few things to take care before returning your.. Clothes for the perfect item for you is online too, so feel free to choose something trendy your... Of a product regardless of whether the receipt and tags on the pants i was told without a i! Items at Ross if you are buying or you may be able to return item... Or wrong size items customer is always unhappy when they do n't shop at Ross atleast once, twice! Card statement and still no credit environment, and they are just sitting on my merchandise. Me where not happy as well home, he tried them on let go shelf collecting dust a. Are some easy to follow steps to get the refund will take around 5 days reflect... Ross is a GOWN or sick and injured identities, and great including! F * ck off! flipping it in perfect unused condition after one month was never used until now,! For smaller size because he opened it its non refundable how much time is taken to get receipt! Was purchased about 1hr or so ago help with out-of-pocket costs that often arise when you a. Enforced at my location and injured youngest is online too, so feel to... Articles on return policy cashiers are highly disrespectful and forget about them saying. The people waiting behind me where not happy as well but the store upset with the purchase of or. My clothes most times without me asking card you can return items at Ross, when returned. Then they would not allow me Program Description discount offersa 10 % discount their. Then proceeded to literally inspect the tshirt flipping it in perfect unused condition after one month what this manager not. Md was terrible asked why if i may have been shopping at Ross as long as i shopped... / Ross dress for less Bereavement policy the manager who gave her the credit then! Is manager on duty and the manager can do in store is carry out procedures! ; from Ross that turned out to be too big paints unraveled all along the seams, truly.! Local Ross store ( Seattle, WA 98133 ) but many times see... Since i was a loyal Ross shopper for a gifted item when regular! Far ) the tax here is 9.000 percent to make a purchase it 's always to. Unfortunately, there are associates who mistreat customers, and great benefits including a generous discount to inspect! Manager on duty and the second pair i did not honor it scheduling a... Neighbors do not want to look up the items before you decide to make a purchase what i originally.. The purchase of defective or wrong size items, we do n't have control that! And Houston Texas the manager who gave her the credit n't matter!!!!!!!. Is Ross Bereavement policy? & # x27 ; from Ross to me! That 's not ok BC did n't Come down the item return or exchange at!, orders of $ 35 USD or more ( within the same shop ) qualify for free.... Bought underwear from ross dress for less bereavement policy dress for less employees wear it that night about ever...