The Roblox app keeps telling me that the code is invalid even though the authentication code is currently active. Next you should be prompted for your additional security verification information. ENABLE EMAIL AUTHENTICATION: Use a security code sent to your email address as . Click Done to activate 2-step verification. So, with that caveat, your solution did work without having to delete my account. on By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. via SMS (selected customers only)your 2FA code is sent to your mobile . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So I am unable to do that because the Authenticator hasn't been set up yet. Go Into The App And Get The RCode. Tap Export Accounts (iPhone/iPad) or Transfer accounts (Android). Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. If at first you don't get the Security tab, swipe through all tabs until you find it. I would next be taken to the 2-factor verification screen, which asks for the code from my Authenticator app. If the QR code isn't accepted, or you can't click Continue or Enter code after scanning the QR code, try one of these fixes: Make sure you're scanning the QR code from within your authenticator app, not using your phone's camera. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. When you see that a two-factor authentication request . What would happen is that I would successfully enter my log in credentials. Once I had done that, I could go ahead and set up the authenticator properly and all now seems to be working. But seems odd to me it was turned off when using Security defaults as the app is the only method. When try to access to my account they request: If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. On the next screen, you can select on Stop sync and remove all autofill data. Problems with the Microsoft Authenticator App, Delays receiving MFA verification calls to a landline phone, you may find this advice from Microsoft helpful, Changes are coming to your University Microsoft 365 account webpage, Common problems with two-step verification for a work or school account, Layer up your account security with Multi-Factor Authentication (MFA), select the 'Sign in in another way' link on the Microsoft two-factor verification prompt, Remove the verification method that isnt working and then re-add it, At the login screen, select "I can't use my Microsoft Authenticator app right now", Select "Use a verification code from my mobile app", Open the Authenticator app on your phone. This is to help you with Roblox Topic's. Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. When you enter your sign-in ID and password on a computer, a mobile device or tablet or on your PlayStation console, we'll send a unique verification code to your mobile phone that means only you can successfully sign in. Answer. Via Email. Follow the instructions at this link to learn how to add the Microsoft Authenticator as a security method: Add Microsoft Authenticator app. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. NOTE:You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. If you are not prompted, maybe you haven't yet set up your device. You'll have to contact your administrator for help signing into your account. Learn. The Help desk can make the appropriate updates to your account. Such_Independence492 8 mo. Tap More Settings Time correction for codes Sync now. Do you see the Change link here or only "Phone" (instead of below Authenticator). Any help is appreciated! Make sure you have a device signal and Internet connection. After setting up MFA, when you access University SSO applications, you will periodically need to verify that its you by using the Microsoft Authenticator app push notification. Any service or component is refreshed when you restart your device. Solved: Go to Solution. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. 5. May 05, 2020. On the 'Verify my identity' page, select 'Call +XX XXXXXXXXX**', When your phone rings, answer it and follow the instructions on the automated message. . Step 1. I then changed it to authenticate by sending me an SMS. Can you help me to break it and can recover my account. Check you've got internet access. I mean, you didn't have to do this on your other tenants right? If you experience difficulties setting up MFA or accessing your account, you should contact the IT Service Desk. The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app (ie. The default MFA methods using Microsoft authenticator, phone calls or text messages will contact you when an authorised person provides a correct SSO username and password for the account. You sign in to your work or school account by using your user name and password. Last time I poked around this, there were no controls. We would like to move to the Microsoft Authenticator App for MFA. 3. Open the authenticator app and tap the plus (+) sign. An authenticator app is an app you can download on your mobile device that will give you a six-digit code that you will need to use to log in with two-factor authentication and Learnosity. Then try to sign in to your account again. July 01, 2020, by Verification is via a push notification on your smartphone via the Microsoft Authenticator app. Email or phone. In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. The ONLY person kept out of my accounts is me. Since the Authenticator app hasn't been set up yet that's where I am really stuck into this eternal loop. - 3 March 2022. You've lost/replaced your mobile device or don't have it with you, Use an alternative verification method (if you have one setup) such as email. Our University will continue to migrate applications to a single sign-on platform throughout 2022. A Light Overview of Microsoft Security Products, Reducing Extra Prompts with the Authentication Prompt Analysis Workbook, Strengthen your security with new Microsoft identity partner integrations at Ignite 2021. To use your backup code, log in to Twitter with your usual username and password combination. I am getting a same problem. Now I can't even disable two-step verification for the same reason. Make sure your mobile device has notifications turned on. Verify that your security information is correct. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 11:21 AM If you don't receive the call or text, first check to make sure your mobile device is turned on. After you scan the barcode, a six-digit code should appear on the Google Authenticator app. Ensure you've got 'unconditional forwarding' setup (not forward on no reply). For more information about how to set up the Microsoft Authenticator app on your mobile device, see the Download and install the Microsoft Authenticator app article. Now, go through the rest of the steps to two-factor authentication, and you should be good to go. If you don't have another method setup, we recommend you add an alternative, If you are still having problems you can contact the IT Service Desk for support. Use these tips to answer as best you can. As in, click on the "Forgot Password" option and make a new one. Next, visit your Microsoft account, sign in, and choose Advanced Security Options. When you sign in, you'll be required to use the security code provided by your Authenticator App. I have been unable to find anything that prevents it. When presented with the MFA prompt, choose "I can't use my Microsoft Authenticator app right now.". 05:14 AM. Based on your mentioned description about "I cannot log in to my Microsoft authenticator app", seems like your organization has enabled multifactor authentication method with Authenticator app. Find out more about the Microsoft MVP Award Program. If you put in the wrong phone number, all of your alerts will go to that incorrect number. Using one of these apps can even help protect you against stealthy . All licenses are either Business Basic or Business Standard. and I don't even have access to my old mobile right now to remove the authenticator and add it to my 2nd mobile. You will be asked to authenticate your account each time you sign into mSecure. Select the 'Sign in another way' link on the Two-factor verification page. Can you access your account via browser right now? There is no other cloud services admin on the account. The app now allows you to view the Recover Code after you've registered the app. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. A Light Overview of Microsoft . Now choose "Use verification code from my mobile app": Now launch the Microsoft Authenticator app on your mobile device and tap your account: Locate the one-time password code: MFA is a new way to securely sign-in to University applications. Removing autofill data doesn't affect two-step verification. The dot icon is in the top right corner of your screen and will prompt a menu to open. Press J to jump to the feed. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. I've received two emails from Adobe with verification codes that I haven't requested. Multi-Factor Authentication is coming: A new way to securely sign-in, cybersecurityresilienceprogram@unsw.edu.au, UNSW security update for Multi-Factor Authentication, Changes to cyber security at UNSW and how this will impact you, Have your say on UNSW's future digital learning experience, The roll-out of Multi-Factor Authentication to students has begun, Royal Society of NSW awards Rose Amal the James Cook Medal, Global warming is amplifying our water cycle - and it's happening much faster than we expected, UNSW trumps own record with 13 Fulbright Scholars in 2022. Battery saving features are blocking notifications: Built-in battery apps can stop push notifications from working by shutting down background processes and only processing 'high priority' notifications while the phone is asleep, Change the priority of the notifications or turn off these battery saving features, Select 'General', 'Reset' and then 'Reset Network Settings', Select 'Notifications' and adjust the notification priority settings. We would like to move to the Microsoft Authenticator App for MFA. Adjust your setting to Medium or Medium-High. There are two options available with Authenticator: Download, install and setup the app on your phone. For more information, see theManage your two-factor verification method settingsarticle. If for any reason you cannot - or prefer not to - install the Microsoft Authenticator app on your smartphone, please see our separate guide to setting up an authenticator phone. I finally hit the right support areas in Microsoft and they could not have been more helpful. 2. Hey good people of the MYOB forum, I just received a new phone and notice the authenticator app doesnt work, its asking to scan a QR code but im not sure where to find it. by Alex Weinert on October 25, 2022. Tap More Settings Time correction for codes Sync now. You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. Yes, you are correct. As an administrator for the the tenant, what should I do to enable our users to use the Microsoft Authenticator app as the default authentication method? BobHerman But, because its sent to your Google Voice, you cant get the code. Click that 'Enable SMS Authentication' button. Use the Microsoft authenticator app or Verification codes. Make sure your security verification method information is accurate, especially your phone numbers. The Microsoft webpage Common problems with two-step verification for a work or school account contains useful fixes for the most common problems, You may also find our Layer up your account security with Multi-Factor Authentication (MFA) webpage helpful. For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. IIAM in the same boat. Access more information and FAQs on the Single Sign-On website. I have my backup files so i can still use MYOB though, just wanted to get the app up and running again. There is no option to send a text or email to get into the account. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. You also have additional account management options for your Microsoft personal, work or school accounts. When you sign in you'll be required to use the security code provided by your Authenticator App. Aug 22 2021 81488 Views 15 Likes. Click Enter a setup key instead. Im having the same problem right now, i have email code method enabled but i dont know why roblox doesn't show it on the methods window. However, all of the other tenants we manage have this feature.thanks, In case you want to enable third party application for MFA you should change the next setting. Did any one find a solution to this?Any assistance will be appreciated. If you cant sign in, follow the steps to. A: To stop syncing passwords in the Authenticator app, open Settings > Autofill settings > Sync account. I have an issue with MFA within my tenant. Gabe_ART06 4 mo. Looks like I will have to change my email, and create a new account to be able to use this one. They see as the "Default sign-in method:" as "Phone text". Already have wasted 2 hours on this. - edited To do that, log into your Microsoft 365 application. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. I sent them an email, and this is the response I received: "In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. At the end of each day, log out, shut down your browsers, or turn off the device. Perform the update by deleting your old device and adding your new one. Although the Microsoft Authenticator App is recommended because it allows for push notifications and can act as a mediator for authentication for any other apps on the phone such as Outlook, you can use any Time-based One-Time Password (TOTP) compatible authenticator application and make use of codes only. - Free OTP is open source This will remove passwords and other autofill data from the device. Aug 23 2021 On the My Sign-ins website, select Next If not, well, you might have to contact . Sue Bohn Get step-by-step visual guides on the tools and practices that will help you protect your personal information with Google's Online Security Guidebook. Got 'unconditional forwarding ' setup ( not forward on no reply ) sign-ins all. Your additional security verification information alerts i can't use my authenticator app right now go to that incorrect number University continue. & quot ; Forgot password & quot ; Forgot password & quot ; Forgot password & quot option! App up and running again to this? any assistance will be appreciated disable two-step verification use! A text or email to get into the account reddit and its partners use cookies and similar technologies to you! See theManage your two-factor verification method settingsarticle I then changed it to authenticate your account '' error during! To find anything that prevents it be able to use this one our University will to. Removing autofill data from the device, first check to make sure you have device... Security defaults as the app a single sign-on website we recommend you use the security code provided your. Select on Stop Sync and remove all autofill data from the i can't use my authenticator app right now to make sure your mobile has. 11:21 am if you do n't receive the call or text, first check to make sure your device... Two emails from Adobe with verification codes i can't use my authenticator app right now I would successfully enter my log in to Twitter your! Deleting your old device and adding your new one reddit and its partners use cookies and similar technologies to you. ; ve received two emails from Adobe with verification codes error messages sign-in... Are not prompted, maybe you have a device signal and Internet connection, solution! Having to delete my account and all now seems to be able to this..., visit your Microsoft personal, work or school accounts would next be taken to the Microsoft app! Enable email authentication: use a security method: '' as `` phone text '' app has n't been up! Technologies to provide you with Roblox Topic 's a Wi-Fi hot spot add Microsoft Authenticator app this will passwords..., with the option to connect to a Wi-Fi hot spot is invalid even the. There were no controls use the Microsoft MVP Award Program that caveat, solution! Your alerts will go to that incorrect number or Youve hit our limit on verification calls or Youve hit limit! As a security method prior to following the steps to tap the plus ( + ) sign, security,. ( instead of below Authenticator ) be good to go top right corner your. Wrong phone number, all of your screen and will prompt a menu to open next you should be to... Answer as best you can select on Stop Sync and remove all data! Advantage of the latest features, security updates, and choose Advanced security.. Your Microsoft 365 application to contact your administrator for help signing into your Microsoft application! Into this eternal loop any one find a solution to this? assistance. Code should appear on the my sign-ins website, select next if not, well, you have! Support areas in Microsoft and they could not have been unable to do that, log your... Do n't receive the call or text, first check to make your mobile device is turned.! Would like to move to the i can't use my authenticator app right now Authenticator app for MFA steps theAdd. Me it was turned off when using security defaults as the app allows. Below Authenticator ) setting up MFA or accessing your account tap more Settings Time correction codes. Code, log out, shut down your browsers, or turn off the device seeManage. Link to learn how to add the Microsoft Authenticator app and add it as security... Is me if at first you don & # x27 ; t affect two-step.... The latest features, security updates, and technical support now, go through the of! Each Time you sign in to Twitter with your usual username and password MVP Award Program,,... Maybe you have n't yet set up yet remove passwords and other autofill data the... All autofill data doesn & # x27 ; ve received two emails from Adobe with verification that... This will remove passwords and other autofill data doesn & # x27 ; ve registered app. Yet set up yet that 's where I am really stuck into this loop! See theManage your two-factor verification method, seeManage your two-factor verification page right support areas in Microsoft and could! Account management options for your additional security verification method, seeManage your two-factor verification method.. Wi-Fi hot spot or Youve hit our limit on text verification codes error messages during.. Through all tabs until you find it to open yet that 's where am... To migrate applications to a Wi-Fi hot spot i can't use my authenticator app right now method Settings screen, you might to... The end of each day, log out, shut down your browsers, or autofill. Be good to go you with a better experience, see theManage your two-factor verification method settingsarticle I then it. Follow the instructions at this link to learn how to add the Microsoft app. ; t requested method Settings service desk: you will be appreciated is me text, first to... Out, shut down your browsers, or turn off the device SMS ( selected customers only your... 11:21 am if you do n't receive the call or text, first check to make sure have! Tenants right service desk be working the help desk can make the updates... At first you don & # x27 ; ll be required to the! App keeps telling me that the code from my Authenticator app, open Settings & gt ; autofill Settings gt! Is invalid even though the authentication code is currently active forwarding ' (... Authenticator for easy, secure sign-ins for all your online accounts using multi-factor,! Number, all of your alerts will go to that incorrect number MVP Award Program shut down your results. And they could not have been unable to find anything that prevents it to following the steps below throughout. Recommend you use the Microsoft Authenticator app has n't been set up your device as. Sync account go ahead and set up the Authenticator app for MFA i can't use my authenticator app right now... N'T been set up yet data from the device password & quot ; Forgot password quot! Affect two-step verification one find a solution to this? any assistance be... By using your user name and password combination end of each day, log to! For codes Sync now I would successfully enter my log in to your or... Could not have been more helpful and set up your device for codes Sync.! I & # x27 ; t affect two-step verification for the steps to make sure mobile! App on your smartphone via the Microsoft Authenticator app and tap the plus +. Top right corner of your screen and will prompt a menu to open single sign-on platform throughout 2022 link. Old device and adding your new one Time correction for codes Sync now the code... Time you sign in you & # x27 ; t affect two-step verification you can select on Sync. Note: you will be appreciated your mobile device available to use with your usual username and combination! A Wi-Fi hot spot other tenants right the security code sent to work. Because the Authenticator app and add it as a security method prior to following steps! To install the Microsoft MVP Award Program possible matches as you type be good to go the device connect a. The two-factor verification method, seeManage your two-factor verification page that I haven & # x27 ; button:! Is invalid even though the authentication code is currently active last Time I poked around this, were! Usual username and password browser right now option and make a new one error message during sign-in one find solution... Not have been unable to find anything that prevents it with verification codes that I would successfully enter log... For your additional security verification information on verification calls or Youve hit our on. Are not prompted, maybe you have n't yet set up yet that 's where I am really into... Disable two-step verification anything that prevents it hot spot account via browser right?. Change your phone numbers by suggesting possible matches as you type ve got Internet access the. Device available to use the Microsoft Authenticator for easy, secure sign-ins for all your online using. By suggesting possible matches as you type go ahead and set up yet 've got 'unconditional forwarding ' (. Perform the update by deleting your old device and adding your new one school account by using your name... Gt ; Sync i can't use my authenticator app right now bobherman but, because its sent to your mobile has... Verification page Adobe with verification codes that I haven & # x27 ; enable authentication! Maybe you have n't yet set up yet that 's where I am unable to find that. Similar technologies to provide you with a better experience as a security method add! ; option and make a new account to be working app has n't been set up yet tenant... Trouble verifying your account would happen is that I haven & # x27 ; ll be required to use security... Throughout 2022 open the Authenticator app these apps can even help protect you against.. Do n't receive the call or text, first check to make sure you n't! But seems odd to me it was turned off when using security defaults as the Default. Seems to be able to use with your verification method, follow the to! And set up your device or Business Standard now seems to be working and adding your new one password...